Customer and technical support

Advice and technical assistance for your Securus system.

Customer support site > (Opens new window)

Our support site contains the latest software updates
plus general advice on using and customising Securus, common technical issues and e-safety best practice.

The site is restricted to customers covered by our support and maintenance plan.

Helpsheets and video demos (Securus NG)

An overview of common features in Securus NG (our latest product), along with installation procedures, is available as a collection of helpsheets and videos.

These will be of benefit to customers who have recently upgraded to Securus NG and potential customers who are evaluating Securus on trial.

New developments and hints

We send a quarterly newsletter to customers, which contains details about product developments and suggestions on how to use Securus. If you haven't received a copy, email us with you details

Read the latest newsletter Summer 2011.
Read previous newsletters - Feb 2011 - Nov 2010 - Jul 2010 - May 2010

Technical enquiries

Can't find the answer you need in our support site?
Our help desk can be contacted Mon to Fri between 08.00 and 17.30.

Email support@securus-software.com
Call +44 (0)1932 251 910

We aim to respond to technical issues within one working day.

Other enquiries

For all other enquiries, contact us >