Want to speak to us? Call us on +44 (0) 330 124 1750
Alternatively click here, and we will contact you promptly!

The Securus Customer Support Portal allows you to log support tickets, request upgrades, access the Knowledge Base and FAQs, and watch Tutorials.

If you have any problems accessing the Customer Support Portal, please contact our customer support team on: +44 (0)1372 388530 or email us at:

Got an idea or an issue? Email us at

Customer Support Portal features:

Software Updates

Securus is regularly updated to include bug fixes, improvements and enhancements.

Library Updates

Our unique Library acts as Securus’s heartbeat. We regularly update the Terms within the Securus Library and associated Categories to reflect current threats, trends and jargon.


On the web portal you will find plenty of product demonstrations, training material and helpful 'how to' videos. If you cannot find what you need, please contact us by phone or email as above.

Support team

Which includes technical and functional experts.